Co-founder
Rebeca Mego
Commercial leader with a track record building bilingual support teams from zero to scale across LATAM and the US.
Operational Emergency Team
Your Startup Is Growing Faster Than Your Support Team.
Deploy trained bilingual customer support agents in 30 days. We help D2C eCommerce and SaaS companies stabilize operations, improve customer satisfaction, and scale without building an in-house support team.
30-day deployment
Risk-free pilot
Nearshore time zones
Trusted by companies seeking scalable bilingual support
15+ Years Industry ExperienceHealthcareRetailLanguage ServicesNearshore Operations
01
The Problem
When Customer Support Breaks, Growth Stops.
Most startups don't need a massive outsourcing contract. They need an experienced team that can quickly step in when support demand outgrows internal capacity.
High Ticket Backlogs
Customers waiting too long for answers.
Declining CSAT Scores
Customer satisfaction drops as volume increases.
Burned-Out Teams
Founders and key employees stuck on support instead of growth.
Scaling Challenges
Hiring internally is expensive and slow.
02
The Solution
Meet Your Operational Emergency Team
Bilingual Agents provides trained customer support professionals that integrate directly into your workflows, systems, and customer experience standards.
Unlike traditional BPOs, we focus on fast deployment, operational stabilization, and measurable outcomes.
30-Day Deployment
Launch quickly.
Bilingual Talent
English + Spanish support.
Nearshore Coverage
Aligned time zones.
Startup-Friendly
Flexible engagement model.
Mid-Market Solutions
One Operation. Full Language Coverage for Mid-Market Contact Centers.
Dedicated bilingual agents + embedded OPI/VRI interpretation in 100+ languages. Built for healthcare, insurance, and financial services.
Explore Mid-Market SolutionsDedicated bilingual agents
Embedded OPI/VRI interpretation
Compliance-ready language access
One partner, one SLA
03
How It Works
01
Operational Assessment
We identify support bottlenecks and opportunities.
02
Agent Selection
We match the right bilingual professionals.
03
Training & Integration
Agents learn your systems, workflows, and brand voice.
04
Launch & Optimization
Continuous monitoring and performance improvement.
Our Agents
Real People. Real Operators.
Trained bilingual professionals who plug directly into your stack — not anonymous call-center seats.
Pilot Program
Start With a 30-Day Pilot
Test the model before making a long-term commitment.
- Dedicated bilingual agents
- Process documentation
- Quality monitoring
- Performance reporting
- Weekly reviews
Risk-Free Terms
Pay 30 days after launch. If we're not delivering measurable results, you don't pay.
Apply for the Pilot04
Results
Built Around Outcomes
90%+ CSAT Target
Guaranteed customer satisfaction benchmark.
Faster Response Times
Reduce customer wait times.
Improved Retention
Keep customers engaged and satisfied.
Scalable Operations
Support growth without operational chaos.
05
Case Study
Real Operational Impact
Case Study · Retail
Enhancing Customer Experience & Cost Efficiency Through Nearshore Outsourcing
A growing retail company partnered with Bilingual Agents to improve multilingual support while reducing operational costs — replacing an in-house team that couldn't keep up with demand.
Request A Case StudyLower operational expenses
Better customer experience
Increased scalability
Faster response times
Leadership
The Team Behind Bilingual Agents
Operators, not salespeople. The people you meet on the first call are the people who own the outcome.
Operations VP
River Huertas
Drives agent training, quality and delivery — the engine behind our 30-day deployment promise.
Marketing Manager
Gabriel Cobian
Brand, demand and growth for Bilingual Agents. Obsessed with positioning that actually converts.
Backed by Bilingual Global
15 Years of Industry Operational Muscle
Bilingual Agents is powered by Bilingual Global, an established operations partner with over 15 years delivering bilingual customer experience across multiple industries. That foundation lets us move faster and deliver results with less ramp-up time.
Visit bilingualglobal.comHealthcare
Retail
Language Services
Customer Operations
Bilingual Global — the operational backbone behind every deployment.
Need Support Before Growth Becomes a Problem?
Let's build a support operation that scales with your business.
Book Your Strategy Call